Privacy Policy

Prolab LLC

Last Updated: 23 Feb 2025

1. Introduction

Prolab LLC (“Prolab”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

Visit our website: https://www.prolabllc.com
Engage with us via social media platforms (including Facebook and Instagram)
Use any applications connected to our services (including Meta/Facebook integrations)
Communicate with us as a client, supplier, or partner

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Full name
Company name
Email address
Phone number
Job title
Billing and payment details
Any information you provide through contact forms, emails, or contracts

2.2 Technical Information

IP address
Browser type
Device information
Cookies and usage data
Website interaction data

2.3 Social Media & Facebook Data

If you interact with us through Facebook, Instagram, or other Meta services:

Public profile information (as permitted by you)
Page engagement data
Insights and analytics data
Advertising performance metrics

Prolab LLC uses this information solely to:

Manage social media pages
Publish content
Monitor engagement
Run advertising campaigns

We do not sell or share your personal data for third-party marketing purposes.

3. How We Use Your Information

We may use collected information to:

Respond to inquiries
Provide quotations and services
Manage projects and contracts
Process payments and invoices
Improve our website and services
Manage marketing and social media campaigns
Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process personal data based on:

Your consent
Contractual necessity
Legitimate business interests
Compliance with legal obligations

5. Data Sharing and Disclosure

We do not sell personal data.

We may share information with:

Service providers (hosting, CRM, accounting, IT services)
Marketing and social media platforms (such as Meta/Facebook)
Legal or regulatory authorities when required

All third-party providers are required to maintain appropriate data security measures.

6. Data Retention

We retain personal data only as long as necessary to:

Fulfill contractual obligations
Maintain financial records
Comply with UAE legal requirements
Support ongoing business relationships

Marketing data may be retained until you withdraw consent.

7. Cookies

Our website may use cookies to:

Improve user experience
Track website performance
Support analytics

You may disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data from:

Unauthorized access
Disclosure
Alteration
Destruction

However, no internet transmission method is completely secure.

9. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data
Request correction
Request deletion
Withdraw consent
Object to certain processing

To exercise these rights, contact us at:

📧 [email protected]

10. Data Deletion Instructions (Facebook / Meta)

If you have authorized Prolab LLC to access your Facebook or Meta data and wish to request deletion:

Send an email to [email protected]
Include:
- Your full name
- The email associated with your Facebook account
- A request for data deletion

We will process your request within 30 days.

Alternatively, you may remove Prolab LLC’s app permissions directly from your Facebook account under:

Settings → Apps and Websites.

11. International Data Transfers

Your information may be stored or processed outside your country of residence where necessary for business operations.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with a revised “Last Updated” date.

13. Contact Information